Refund policy
REFUNDS:
THE BLACK DIAMOND COLLECTION
Each Black Diamond ring is distinctively engineered upon receipt of your order. Emphasizing the uniqueness of your band, every ring is serialized to show its individuality. We ensure that your ring is not only tailored to your specifications but also holds a unique identity. If you encounter any issues with your ring upon delivery, please notify us promptly. We are committed to rectifying any concerns, ensuring that your experience is as exceptional as our products.
There are 3 types of rings in our policies. Be sure to know which kind of ring you have before looking further.
Standard Rings: Any of our rings that do not have precious metals or customizations.
Precious Rings: All 'Sleeve' , 'Reverse Inlay' & 'Inlay' rings that have any precious metal or customizations.
Premium Rings: All 'Double Diamond' Models, Rings that include precious metals and pave diamonds.
Limited Lifetime Warranty for Your Ring:
At 7FIFTY SUPPLY, we believe in the enduring quality of our products. That's why your ring comes with a comprehensive limited lifetime warranty, ensuring peace of mind along with elegance.
First Year – Comprehensive Coverage at No Extra Cost During the first year, you're completely covered. Any necessary repairs or refinishing will be taken care of by us, free of charge. The only cost you'll incur is for shipping the ring to us.
Beyond the First Year – Minimal Material Fee After the initial year of complete coverage, you can still rely on our support for any warranty replacements, with a nominal material fee:
Standard / Precious Rings: $149.
Premium Rings: 20% of listed retail price
Our commitment is to ensure your Black Diamond Ring remains as perfect as the day you chose it, symbolizing enduring quality and our dedication to your satisfaction.
Please be aware that modifications or alterations performed by third parties invalidate this warranty. This includes resizing, engraving, or any other changes. Our warranty doesn't cover damage due to misuse, loss of the ring or stones, or damage to crown-set stones, which also include daily wear and tear of precious metals.For comprehensive protection, we recommend an external insurance policy.
Refunds:
Standard Rings: 5 day money-back guarantee
Precious Rings: 5 day money back guarantee for up to a 60% refund.
Premium Rings: No refund are allowed at this time.
After the 5 day money back guarantee period has ended, all sales are final.
In cases of our error, we will correct the ring at no additional cost, adhering to the original specifications.
Cancellations:
Cancellations within 24 hours of ordering are eligible for a full refund, after 24 hours, cancellations will be treated as refunds and will adhere to the same policies as found under Refunds.
Ring Sizing Accuracy:
While we prepare your diamond, we send you our required sizing kit.
(It is required because these rings fit slightly different than other brands)
This kit takes 5-8 business days to ship from our facility.
Once you email us confirming your size we will finish your ring.
Four weeks from the day you confirm your size, the ring will be completed and shipped from our facility. (depending on sales volume - 3 to 5 weeks)
Please keep in mind we cannot finish your ring until you confirm your size with us via email.
sevenfiftysupply@gmail.com
Rushes may be available for a fee and can be completed by contacting our team.
You have 30 days to confirm your size. Orders not confirmed within 30 days will be shipped as originally ordered. Size exchanges after shipping are subject to our exchange policy (see below)
Size Exchanges:
Standard Black Diamond Rings: One-time lifetime free size exchange
(After the first free size exchange, the fee will be $149 for all future size exchanges.)
Custom Rings: $149 fee.
Premium Rings: No Size Exchanges For This Product.
Style Exchanges:
Not generally permitted, but our goal is to make our customers happy. Please reach out to sevenfiftysupply@gmail.com with any style change requests.
Shipping:
Customers are responsible for all and any shipping charges.
We use FedEx, UPS and USPS for domestic shipping. Additional charges may apply for specific shipping requests or rush orders.
THE CLASSICS, GOLD & DIAMOND RINGS
No exchanges, returns or refunds at this time.
100% Satisfaction Guaranteed. Includes manufacturer defects, that include wrong size, color, purity and similar but wrong item. We strive for 100% customer satisfaction, please reach out to sevenfiftysupply@gmail.com for any issues outside of what is listed above.
CHAINS
7FIFTY SUPPLY Has A 100% Satisfaction Guarantee On All Our Chains! We Guarantee Against Manufacturing Defects Upon Receiving Your Chain, I.E, Broken Chains, Links, Clasps, Plating ( Plating Within First Year ), Incorrect Size or Color. Although We Do Not Accept Returns That Aren't Covered Under Our Guarantee, We Strive To Make Sure Our Valued Customers Are Taken Care of When Possible! Please Reach Out To sevenfiftysupply@gmail.com.
*Chains Are Not Guaranteed Against Daily Wear & Tear.